Cancellation and Refund -  (TRIMURTI VENTURES)

Order Cancellation by Customer: Customers can cancel an order within 24 hours of placing it. To cancel an order, please contact our customer support team at customer_support@nammachettinad.com or call us at [+91 9342 929 531]. Please note that orders that have already been processed or shipped cannot be canceled.

Cancellation Due to Unavailability: In rare instances, certain products may become unavailable after the order has been placed. If this occurs, we will notify you promptly and offer the option to either cancel the entire order or replace the unavailable item with a suitable alternative.

Refund Policy

Refund Eligibility:

1. Cancellation Refunds: Refunds will be processed for eligible cancellations.
2. Condition of Returned Products: To qualify for a refund, the product must be in its original condition, unused, and in the same packaging as received.

Refund Process:

1. Processing Time: Refunds will be processed within 7-10 business days after the cancellation is confirmed.
2. Payment Method: The refund will be issued to the original payment method used during the purchase.

Non-Refundable Items:

Certain items are non-refundable, including perishable goods, personalized items, and digital products. We will clearly indicate if a product is non-refundable on the product page.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We may require photographic evidence of the damage for our records.

Refund Contact Information:

For refund inquiries, please contact our customer support team at customer_support@nammachettinad.com or call us at [+91 9342 929 531].